Conditions of sales.
ARTICLE 1: PURPOSE
These general terms and conditions of sale define the rights and obligations of the parties in the context of remote booking of services offered by DUHESME EXPLOITATION. They apply to all reservations made online via the DUHESME EXPLOITATION website.
ARTICLE 2: GENERAL PROVISIONS
These general terms and conditions of sale apply throughout the duration of the online availability of services by DUHESME EXPLOITATION on the website. DUHESME EXPLOITATION reserves the right to supplement or modify these general terms and conditions of sale at any time by publishing a new version on its website, which will apply automatically upon publication.
The applicable general terms and conditions of sale are those in force on the date of the reservation.
ARTICLE 3: CONCLUSION OF THE ONLINE CONTRACT
3.1. Selection of services by the Client:
The Client selects the services presented under their sole responsibility, without DUHESME EXPLOITATION being held liable. The Client ensures they are informed about the nature, destination, and booking terms.
The Client acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs and that they have made their reservation with full knowledge of the facts.
3.2. Booking process:
The Client makes their reservation through the dematerialized order form available on the website.
The Client certifies the accuracy and truthfulness of the information provided.
The Client must follow several steps to complete their reservation, including:
– Searching for stay dates, room category, and rates;
– Optionally selecting one or more additional services such as breakfast (unless this service is included in the rate mentioned above);
– Verifying the details of the reservation, its total cost, and the applicable terms of sale (general and specific);
– Entering the Client’s contact information;
– Entering credit card information in case of a guarantee or prepayment requirement;
– Reading and accepting the general and specific terms of sale for the selected rate before confirming the reservation;
– Confirming the reservation.
3.3. Reservation acknowledgment:
An acknowledgment email is sent to the Client. It summarizes the contract offer, the services booked, the prices, the total amount of the order, the terms of sale applicable to the selected rate (accepted by the Client), and the date the reservation was made.
3.4. Confirmation of the reservation:
The reservation is considered valid upon confirmation or upon prepayment made online via credit card.
ARTICLE 4: PRICES
Prices related to the booking of services are indicated on the website and confirmed during the reservation.
The prices indicated are per room for the number of people and the selected date.
ARTICLE 5: PAYMENT
The Client provides their banking details as a guarantee for the reservation, unless under special conditions or rates, by using a credit or private card (Visa, Mastercard, American Express, Diners Club…) and entering directly, in the designated secure area (SSL encrypted), the card number, its validity date (the credit card must be valid at the time of the stay), and the visual cryptogram. The Client must present the credit card used to guarantee the reservation or make the prepayment at Montmartre Paris Suite. Montmartre Paris Suite may also request the Client to present a form of identification to prevent credit card fraud.
The payment is debited at Montmartre Paris Suite during the stay, unless under special conditions or rates, where payment is debited at the time of reservation (online prepayment for certain rates). This prepayment is considered a deposit. For rates not prepaid online, Montmartre Paris Suite may require the Client to provide a security deposit or a credit card authorization upon arrival to guarantee payment for on-site services.
In the event of a no-show (non-canceled reservation – Client absent) for a reservation guaranteed by credit card, Montmartre Paris Suite will charge the Client a fixed indemnity equivalent to the cost of the first night on the credit card used as a guarantee, and any subsequent nights in the reservation will be canceled at no additional charge unless otherwise stated in the rate’s terms of sale. By making the reservation, the Client explicitly authorizes Montmartre Paris Suite to proceed with the indemnity payment.
At the time of prepayment, the amount debited includes: accommodation costs, accommodation-related taxes, restaurant charges if breakfast is chosen, restaurant-related taxes, and any additional services selected by the Client.
In the case of rates subject to online prepayment, the advance payment (deposit) is debited at the time of reservation.
ARTICLE 6: CANCELLATION OR MODIFICATION BY THE CLIENT
In accordance with Article L 121-21, 12° of the French Consumer Code, the Client does not benefit from the withdrawal right provided in Article L 121-21 of the same code.
The terms of sale for the selected rate specify the conditions for cancellation and/or modification of the reservation.
Reservations with prepayment cannot be modified or canceled. The advance payments, which are deposits, will not be refunded. This will be explicitly stated in the terms of sale for the rate.
When the terms of sale for the selected rate allow, cancellation or modification of the reservation can be made directly with Montmartre Paris Suite. Contact details are provided in the reservation confirmation email.
In case of an interruption of the stay, the full price agreed upon will be charged. For reservations with prepayment, no refund will be provided in such cases.
Unless expressly stated otherwise, the Client must vacate the room before 12:00 p.m. on the day the reservation ends. Failure to do so will result in an additional night being charged.
All reservations are nominative and cannot be transferred to a third party, either free of charge or for a fee.
ARTICLE 7: RELOCATION
In the event of exceptional circumstances or the inability to make the reserved room available to the Client, or in cases of force majeure, Montmartre Paris Suite reserves the right to accommodate the Client in a hotel of equivalent category offering similar services, provided that the Client is informed beforehand. Any additional room costs, transportation between the two hotels, and a phone call remain at the expense of Montmartre Paris Suite.
ARTICLE 8: HOTEL STAY
In compliance with French regulations, upon arrival at Montmartre Paris Suite, the Client will be required to fill out a police form. To do so, the Client must present a valid identification document to determine whether they are required to complete the police form.
The Client must adhere to the Internal Rules of Montmartre Paris Suite, available at the Reception of Montmartre Paris Suite. In case of non-compliance with these rules, Montmartre Paris Suite reserves the right to request the Client to leave the premises without any compensation and/or refund if payment has already been made. If no payment has been made, the Client will be required to settle the total price of their stay (consumed nights plus reserved but not consumed nights) before leaving the establishment.
DUHESME EXPLOITATION provides free WIFI access. The Client agrees not to use this resource for purposes of reproduction, representation, public distribution, or communication of any copyrighted material without the authorization of the copyright holder or in violation of their rights.
ARTICLE 9: DISCLAIMER OF LIABILITY
Photographs on the website are non-contractual. Although Montmartre Paris Suite strives to ensure that the photographs, graphical representations, and texts provided to illustrate Montmartre Paris Suite give as accurate a depiction as possible of the offered accommodation services, variations may occur, particularly due to changes in furniture or renovations.
DUHESME EXPLOITATION cannot be held liable for the non-performance or improper performance of the reservation in cases of force majeure, actions by third parties, or the Client’s actions, including but not limited to internet network unavailability, website access issues, external intrusions, computer viruses, or non-authorized prepayments by the cardholder’s bank.
ARTICLE 10: HOTEL'S RIGHT TO CANCEL / ERRORS
The website may contain inaccuracies, technical errors, typographical mistakes, or other discrepancies regarding the information displayed, including rates, fees, or availability applicable to transactions. DUHESME EXPLOITATION disclaims all liability for such errors, inaccuracies, or omissions.
DUHESME EXPLOITATION reserves the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. DUHESME EXPLOITATION may make changes, corrections, cancellations, and/or improvements to the information or reservations based on such issues at any time, including after the reservation confirmation.
ARTICLE 11: COMPLAINTS
Complaints regarding the non-performance or improper performance of hotel services must be brought to the attention of DUHESME EXPLOITATION in writing within eight days of the departure date from Montmartre Paris Suite.
For complaints about hotel reservations, the Client can contact the Customer Service team. Please refer to the "Contact Us" section on the website.
You can also write to:
DUHESME EXPLOITATION
137 rue de l’université 75007 Paris
ARTICLE 12: FORCE MAJEURE
Force majeure refers to any external event that is both unpredictable and insurmountable, preventing either the Client or Montmartre Paris Suite from fulfilling their contractual obligations. Events considered as force majeure or fortuitous events are those commonly recognized by French courts and tribunals.
Neither party will be held responsible for non-performance of their obligations due to an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party will bear the costs arising therefrom.
ARTICLE 13: PRIVACY POLICY
The Client is informed on each data collection form whether the response fields are mandatory or optional, indicated by an asterisk.
If the Client fails to provide the mandatory information, DUHESME EXPLOITATION may be unable to register the reservation or manage the Client’s complaints.
The data collected is intended for DUHESME EXPLOITATION and its partners (notably the online payment provider).
In the context of pre-contractual measures for reservations or the execution of the hotel reservation contract, Montmartre Paris Suite and its partners may receive data including identity details, personal and professional information, and economic and financial details for purposes such as hotel reservations and complaint management.
The Client authorizes DUHESME EXPLOITATION to share their personal data with third parties provided such communication is compatible with DUHESME EXPLOITATION's operations under these terms and conditions.
During online payment, the Client's banking details will be transmitted by the payment provider to the bank of Montmartre Paris Suite to execute the reservation contract. The Client consents to this transfer as necessary for the reservation process.
The Client may object to the use of their personal data for marketing purposes, free of charge. Under the French Data Protection Act of January 6, 1978, the Client also has the right to object on legitimate grounds, as well as rights to query, access, and rectify their data by writing to: contact@frenchospitality.com.
ARTICLE 14: EVIDENCE AGREEMENT
Entering the required banking information, along with acceptance of these general terms and conditions and the order or reservation request, constitutes an electronic signature that holds the same value as a handwritten signature between the parties.
Computerized records kept in DUHESME EXPLOITATION's information systems, under reasonable security conditions, serve as proof of communications, orders, and payments made between the parties.
The Client is informed that their IP address may be recorded during the reservation process.
ARTICLE 15: ACCOUNT / PASSWORD
The Client is responsible for maintaining the confidentiality of their passwords, login information, and account details. The Client will be financially liable for all uses of the website by themselves or any other person using their account information.
ARTICLE 16: DISPUTE RESOLUTION
The contract and the general terms and conditions of sale are governed by French law.
In case of disputes concerning these terms and conditions or the execution of the contract, the Client should contact the Customer Service team of Montmartre Paris Suite.
If the dispute remains unresolved within 30 days of contacting Customer Service, only the Paris Court of First Instance will have jurisdiction.
ARTICLE 17: MEDIATOR - DISPUTE RESOLUTION
Consumers with a dispute against a professional can use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
The website and the information it contains are protected under French intellectual property law and international conventions. Except for personal or family use, the website and its content may not be reproduced, republished, transcribed, modified, or transmitted without prior authorization from the rights holder.
Consumers may also contact AME Conso:
Online: https://www.mediationconso-ame.com, by filling out the dedicated form and attaching supporting documents.
Postal mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.
If the Client is not satisfied after contacting Customer Service and receiving no satisfactory response within one month, they may escalate the matter to the Paris Mediation and Arbitration Center:
AME
11 Place Dauphine
75001 PARIS
www.mediateurseuropeens.org